Privacy Policy

Escape Hot Tubs Limited respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard your personal data, your privacy rights, and how the law protects you.

1. Important Information and Who We Are

Controller
Escape Hot Tubs Limited (registered company number 11404809) is the controller and responsible for your personal data. Our registered office address is Unit 15 & 16 Vesuvius Business Park, Spinella Road, Worksop, S80 3GP.

Contact Details
For questions about this policy or to exercise your rights, please contact our Data Governance Team:

Email: aftercare@escapehottubs.co.uk
Post: Data Governance Team, Escape Hot Tubs Limited, Unit 15 & 16 Vesuvius Business Park, Spinella Road, Worksop, S80 3GP

You have the right to lodge a complaint with the UK Information Commissioner’s Office (ICO) if you are not satisfied with our response. Visit www.ico.org.uk or call 0303 123 1113.

Third-Party Links
Our website may include links to third-party websites. We are not responsible for their privacy policies, and we encourage you to review their privacy notices.

2. The Data We Collect About You

We may collect, use, store, and transfer the following personal data:

Identity Data: Full name, date of birth.
Contact Data: Address, email, phone numbers.
Financial Data: Credit/debit card details, payment information.
Transaction Data: Details of purchases, bookings, and quotes.
Technical Data: IP address, browser type, device type, cookies, clickstream data (see our Cookie Policy).
Profile Data: Username, password, preferences, feedback.
Marketing Data: Preferences for receiving communications from us.
CCTV and Voice Data: Footage and recordings for security and training.
Recruitment Data: Employment history, CVs, qualifications, references.
Social Media Data: Posts, comments, likes on our official pages.

We may also collect aggregated data (e.g., statistical data), which is not personal data under the law.

3. How We Collect Your Data

We use the following methods:

Direct Interactions: Through forms, phone, email, or social media.
Automated Technologies: Using cookies and similar technologies as you interact with our website.
Third Parties: Analytics providers, search engines, credit reference agencies, and publicly available sources (e.g., Companies House).

For more information on cookies, see our Cookie Policy.

4. How We Use Your Data

We will only use your personal data where we have a lawful basis for processing it. These include:

Consent: Sending marketing communications.
Contract: Fulfilling orders or providing quotes.
Legal Obligation: Compliance with tax, employment, or other laws.
Legitimate Interests: Improving services, ensuring security, and protecting business operations.

5. Sharing Your Data

We share your data only when necessary and in accordance with the law:

Service Providers: IT systems, payment processing, and delivery services.
Professional Advisors: Auditors, insurers, and legal consultants.
Regulators and Authorities: When legally required.
Third-Party Platforms: For marketing or analytics, where appropriate.

6. International Transfers

We do not transfer your data outside the UK or European Economic Area (EEA). If this changes, we will implement safeguards such as Standard Contractual Clauses.

7. Data Security

We have implemented security measures to protect your data from unauthorised access, loss, or misuse. Access is limited to employees and partners who require it, and they are bound by confidentiality agreements.

We also have procedures to address potential data breaches and will notify you and the ICO where legally required.

8. Data Retention

We retain your data only as long as necessary for legal, contractual, or business purposes.

Orders and Payments: Retained for six years for tax purposes.
Marketing Data: Retained until you withdraw consent.
Recruitment Data: Retained for up to six months if your application is unsuccessful.

In some cases, we may anonymise your data for research or statistical purposes.

9. Your Legal Rights

Under UK data protection law, you have the following rights: